At Amber Wearables, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
1.1 We accept returns within 2 days of the delivery date.
1.2 Items must be unused, in their original packaging, and in the same condition as received.
1.3 Returns must include the original receipt or proof of purchase.
1.4 Certain items, such as personalized products, gift cards, and clearance items, are non-returnable.
2. Return Process
2.1 To initiate a return, contact our customer service at [email protected] with your order details.
2.2 Once your return is approved, we will provide instructions for shipping the item back.
2.3 Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
2.4 We recommend using a trackable shipping method, as we are not responsible for lost return packages.
3. Refund Policy
3.1 Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
3.2 If approved, refunds will be processed within 2 business days
3.3 Shipping fees are non-refundable, except in cases of defective or incorrect products.
3.4 If you haven’t received a refund after the expected timeframe, please check with your bank or payment provider before contacting us.
4. Exchanges
4.1 We only replace items if they are defective or damaged. If you need an exchange, contact us at [email protected].
4.2 Exchanges are subject to product availability.
5. Cancellations
5.1 Orders can only be canceled before they are shipped. Once an order is shipped, it must go through the return process.
5.2 If a cancellation request is approved, a full refund will be issued.
6. Contact Us
For any questions or concerns regarding our Return and Refund Policy, please reach out to us:[email protected]